Privacy policy

Privacy Policy

Last Updated: March 5, 2026

Welcome to Nema

At Nema ("we," "our," "us"), accessible at nemafood.com, we believe that fighting food waste shouldn't cost you your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our surplus food rescue platform—whether through our website or mobile applications.
By using Nema, you're joining a community committed to reducing food waste across Iraq. Your use of our services means you agree to this Privacy Policy and our Terms of Service. If you don't agree, please don't use our platform.

What This Policy Covers

This policy applies to all Nema services, including our website, mobile apps, and any features we offer to connect you with surplus food from local restaurants, bakeries, and grocery stores in Iraq.
Important: This policy doesn't cover third-party websites or apps you might find linked on our platform. We encourage you to read their privacy policies before sharing your information with them.

Your Security Matters

We work hard to keep Nema safe, but we want to be transparent with you:
  • Virus Protection: We regularly update our security systems, but we can't guarantee our platform is completely free of viruses or harmful software. Please keep your own antivirus protection current.
  • Internet Security: While we use industry-standard encryption and security measures, no internet transmission is 100% secure. You're responsible for keeping your login credentials safe and backing up your own data.

Information We Collect

You Share With Us

To rescue surplus food and deliver it to your door, we need:
  • Name – so we know who we're helping
  • Phone number – for delivery coordination and order updates
  • Email address – for confirmations and support
  • Delivery address – to bring food to your location
  • Payment information – processed securely through our payment partners

Automatically Collected

When you use Nema, we automatically gather:
  • IP address and device information (browser type, operating system)
  • App usage data – how you navigate our platform
  • Location data – to show nearby surplus food options (with your permission)

Why We Collect This

All data collection follows Iraqi data protection laws and regulations. We only ask for what we genuinely need to connect you with affordable, quality surplus food while supporting local businesses.

How We Use Your Information

Your data helps us create a better food rescue experience:
✅ Process your orders – matching you with nearby surplus food and coordinating delivery
✅ Improve our service – analyzing usage patterns to make Nema faster and easier to use
✅ Keep you informed – sending order updates, delivery notifications, and (with your consent) special offers via WhatsApp, email, SMS, or phone
✅ System testing – occasionally using anonymized data to train our team and test new features
✅ Legal compliance – reporting data breaches to Iraqi authorities when required by law
You control your inbox: Want fewer messages? You can opt out of marketing communications anytime by clicking "unsubscribe" in emails or contacting us directly.

Sharing Your Information

We don't sell your personal data to advertisers or random third parties. Here's when we do share information:
🤝 Delivery Partners: We share your name, phone number, and address with our trusted delivery teams so they can bring your food.
🤝 Food Partners: Restaurants and stores need your order details to prepare your rescue bag.
🤝 Service Providers: Payment processors, cloud hosting, and analytics tools that help us run Nema securely.
🤝 Legal Requirements: When Iraqi courts or regulatory authorities require us to disclose information.
🤝 Research & Statistics: Sometimes we use anonymized data for food waste research or share insights with organizations fighting hunger in Iraq.
Your consent matters: Any other sharing requires your explicit approval first.

Cookies & Tracking

We use cookies (small text files) to:
  • Remember your preferences and login status
  • Understand how people use Nema so we can improve
  • Show you relevant surplus food options in your area
You can disable cookies in your browser settings, but some features might not work as smoothly.

Your Rights & Controls

Update your info: Log into your Nema account anytime to edit your personal details.
Delete your account: Want to leave? Contact us and we'll help you remove your data (except what we're legally required to keep).
Access & portability: Ask us what information we have about you, and we'll provide it.

Changes to This Policy

We may update this Privacy Policy as Nema grows and Iraqi regulations evolve. We'll notify you of significant changes via email or app notifications. Continued use after updates means you accept the new terms.

Legal Framework

This Privacy Policy operates under the laws and regulations of the Republic of Iraq. Any disputes fall under the jurisdiction of courts in Baghdad.
If any provision conflicts with Iraqi law, that specific provision becomes invalid, but the rest of this policy remains in full effect.

Language

This policy is written in English for accessibility. In case of any discrepancy, the Arabic version prevails.

Questions? We're Here

Your privacy concerns matter to us. Reach out anytime:
📧 Email: info@nemafood.com
🌐 Website: nemafood.com